Frequently Asked Questions
Everything you need to know about shopping at the TESLARATI Marketplace.
What is the typical shipping timeframe for apparel and accessories?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 14-21 days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for unworn, unwashed items in their original packaging with tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your products sustainably sourced?
TESLARATI is committed to the transition to sustainable energy and lifestyle. We prioritize manufacturers who use eco-friendly materials, organic cotton, and ethical labor practices throughout our supply chain.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location and the weight of the order.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress in real-time.